A look at the claims, predictions and behavior of a media "psychic".
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A look at the claims, predictions and behavior of a media "psychic".
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| Email: "Jewelry Question"A person satisfied with SNS' handling of the "jewelry issue" speaks up.
BackgroundDuring April and May of 2007, two articles were published on this site regarding Society of Novus Spiritus jewelry. The first article (Novus Spiritus - Some Jewelry With a "Quality Issue") described the organization's selling of jewelry with stones which were advertised as diamonds, but subsequently identified as being cubic zirconia, a "mock diamond." The second (Novus Spiritus - Followup to "Jewelry 'Quality Issue'") focused primarily on the Society's return policy with that jewelry. I recently received an email from a person who had purchased some of the jewelry in question, and who was satisfied with their "return experience." In the interest of fairness, I am sharing that email here. The EmailHere, with the author's permission, is that email:
AnalysisWhen I received this email, my first thought was to try and confirm that it was indeed from a satisfied customer. Whenever a site publishes "reviews" of a company's products (such as Amazon.com's book reviews), there is the potential for people within that company to pose as customers and submit phony positive reviews (and for their rivals to do likewise with phony negative reviews). Was this email really from a customer, or from someone inside SNS? I exchanged a few more emails with the author of the one above, and am satisfied that they are indeed a customer. Is their experience with the SNS jewelry and return policy a typical one? I hope it is, but do not know. Theirs is the only email I have received, positive or negative, from someone who had undergone the return procedure. ConclusionMy thanks to the person who sent the email, both for sending it, and for allowing me to publish it here.
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